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1 Introduction
These Terms and Conditions govern your use of Capital Hot Tub Hire's hot tub hire services. By making a booking with us, you acknowledge that you have read, understood, and agree to be bound by these terms. We reserve the right to update these terms at any time, and the latest version will always be available on our website.
2 Booking & Payment
- A deposit is required at the time of booking to secure your hire dates.
- Full payment must be received before delivery of the hot tub.
- All prices include VAT where applicable.
- Prices include delivery, professional setup, all necessary chemicals, and collection within our service area.
- We accept all major credit/debit cards, PayPal, and Apple Pay.
3 Delivery & Setup
- We will deliver and professionally set up the hot tub at the agreed location.
- You must ensure access to a suitable flat surface (patio, decking, or lawn).
- A 13-amp power socket must be within 5 metres of the setup location.
- A garden hose must be available to reach the setup location for filling.
- The hot tub will typically be delivered the day before your hire start date to allow for heating (12-24 hours).
- Collection will occur on the day after your hire end date.
4 Your Responsibilities
- Supervise the hot tub at all times during use.
- Children must be supervised by a responsible adult at all times.
- Follow all safety instructions provided during our briefing.
- Do not move the hot tub once installed.
- Do not use glass containers near or in the hot tub.
- Report any issues immediately to our 24/7 support team.
5 Damage, Refunds & Collection
Important: Refunds, Inspection & Collection
- Any fault or failure must be reported to us within 24 hours of installation. Where a fault is reported within this 24-hour window and we are unable to resolve or repair it, you will be entitled to a full refund. If a fault is reported after the first 24 hours, no full refund will be due — the full hire charge, together with any related charges, will apply for the period from installation up to the point at which the issue was reported to us.
- Where equipment is reported to have failed or underperformed, no refund will be issued until the equipment has been returned, collected and fully inspected by our team. Any refund is assessed only after this inspection is complete.
- Any damage identified during inspection will not qualify for a refund. The cost of repairing or replacing the damaged equipment will be charged to the customer.
- If the equipment is held beyond the agreed inspection and collection time, a charge of £50 per day will apply for every day, or part day, until it is returned to us.
- You are responsible for any damage to the equipment during the hire period caused by misuse or negligence.
- A security deposit may be held and will be returned upon satisfactory inspection of the equipment.
- We are not liable for any injuries resulting from misuse of the equipment or failure to follow safety instructions.
- Users with medical conditions should consult a doctor before using the hot tub.
6 Cancellations
14+ days before
Full Refund
minus admin fee
7-14 days before
50% Refund
Less than 7 days
No Refund
We reserve the right to cancel bookings due to adverse weather conditions or unforeseen circumstances, in which case a full refund will be offered or the booking can be rescheduled at no extra cost.
7 Weather Conditions
Hot tubs can be enjoyed in most weather conditions, including light rain. However, we reserve the right to postpone or cancel delivery in extreme weather conditions (high winds, thunderstorms, heavy snow) for safety reasons. In such cases, we will contact you to reschedule at no additional cost.
8 Privacy
Your personal information is handled in accordance with our Privacy Policy. We only collect information necessary to process your booking and provide our services. We will never share your data with third parties for marketing purposes.
9 Contact Us
If you have any questions about these terms, please don't hesitate to contact us: